Privacy Policy

Effective Date: September 30, 2026

Chapel of the Highlands respects your privacy. This Privacy Policy explains how we collect, use, and safeguard information you provide when you use our website or contact us.

Information We Collect

You may visit most of our website without providing personal information. When you contact us, request information, use a form, or otherwise communicate with us, you may choose to provide information such as your name, address, telephone number, email address, message, and other information relevant to your request.

Some preplanning or arrangement forms may request information needed to provide or prepare the services you request.

We may also collect basic technical information about visits to our website, such as browser and device information, IP address, pages viewed, date and time of visits, and information collected through cookies or similar technologies.

Website Assistant

If you use our website assistant, Chapel of the Highlands stores the question you submit, the topic it matched, and any helpful or unhelpful feedback for internal review for about 90 days. You may enter the name of a person shown on our public Service Schedule to ask about a service. Please do not enter other private details. Answers use Chapel's reviewed information and a searchable copy of selected published website pages. For some general questions, screened question wording and a relevant public-page excerpt may be sent to Google's Gemini service to help produce a source-linked answer. For selected comparisons, Gemini receives a prepared question and public Chapel facts, rather than your typed question. We use the question history to improve the assistant's answers. The assistant cannot make arrangements or confirm current prices; contact our team for personal or urgent help.

How We Use Information

We may use information to:

  • Respond to inquiries and provide requested information or services;
  • Communicate with you about your request or our services;
  • Operate, maintain, and improve our website;
  • Protect our website and visitors from spam, fraud, or misuse; and
  • Meet legal, regulatory, and recordkeeping obligations.

Information and Disclosure

Chapel of the Highlands does not sell, lease, or rent personally identifiable information to anyone.

No personal information, mobile number, or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes.

We may use service providers to support our website and respond to requests. We disclose information to them only as necessary to provide those services, as required by law, or with your permission.

We may also disclose information when required by law, in response to legal process, or when necessary to protect the rights, property, or safety of Chapel of the Highlands, our families, or others.

Text Messages

If you choose to consent to receive text messages from Chapel of the Highlands, message and data rates may apply, and message frequency may vary. You may reply STOP to cancel text messages at any time. For assistance, please use our Contact page or call (650) 588-5116.

Cookies and Similar Technologies

We may use cookies and similar technologies to help operate our website, remember preferences, understand website usage, and help protect forms from spam or misuse. Most browsers allow you to block or delete cookies through browser settings; doing so may affect some website features.

Links to Other Websites

Our website may link to other websites for your convenience. Chapel of the Highlands is not responsible for the privacy practices, content, or security of websites we do not control. Please review the privacy policy of any other website before providing information there.

Security and Retention

We use reasonable safeguards intended to protect information provided through our website. No method of electronic transmission or storage is completely secure, however, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary for the purposes described in this policy, to provide services, maintain records, and meet legal obligations.

Changes to This Policy

We may update this Privacy Policy from time to time. Any revised version will be posted on this page, and the Effective Date above will be updated.

Contact Us

For privacy questions, requests, or concerns, please visit our Contact page, call (650) 588-5116, or write to:

Chapel of the Highlands
194 Millwood Drive
Millbrae, CA 94030

Use of this website is also subject to our Terms & Conditions.